The Jira Align support guide provides an overview of the various help resources available for Jira Align, as well as guidelines for creating and monitoring support tickets, feature requests, and test instance refresh requests. We recommend reading this guide to assist you in creating better cases and getting issues resolved as quickly as possible.

Check it out in the Atlassian Community here.

The Atlassian Jira Align team is pleased to announce Jira Align v.11.25. 

• Enhancements and features
• Bug fixes

Enhancements and features

These features for 11.25 were released to environments on the continuous release track on May 22, 2026, in version 11.25.0. The features will be released to environments on the bundled release track on June 5, 2026, in version 11.25.1.

The new features grid page graduates from beta

The updated features grid page is now generally available (GA) for all customers. This modernized experience offers more usable ways to find and edit features, bringing it into alignment with our updated epics grid.

• New columns: We’ve added support for Jira Space, Focus Areas, and dedicated Epic and Capability columns (replacing the single Parent column).
• New filters and sorters: You can now filter by Jira Space and External ID, and sort your grid by Program Increment.
• Import and export support: You can now import features directly from the new grid. We’ve also expanded export coverage to include Solutions, Age, Teams, and Objectives.

 

The new features page can be enabled by switching on the Program > Features (New) system role toggle.

Test out the beta capabilities grid experience

A beta version of the modernized capabilities grid is now available! This update brings the same great user experience and performance improvements found in our modernized epics and features grids to the capability level.

 

The beta features page is disabled by default and can be enabled by switching on the Solution > Capabilities (Beta)system role toggle.

On-premise environments: After you install Jira Align 11.25.X, you can enable the new capabilities page by contacting Atlassian Support. We'll make the new page available by default in a future version of Jira Align.

In this initial beta release, you can explore:

• A modernized capabilities page, with full support for saved views and starred pages.
• 22 columns
• 13 filters
• 8 sorters

We'll continue to add more columns, sorters, filters, and the Export action in future updates.

Ranking behavior change for themes

Themes are now created without a default rank value. Previously, new themes were assigned a placeholder rank of "1000" for Enterprise and Enterprise+Program Increment ranks. Now, new themes are created as unranked across all rank types, consistent with how other work item types behave.

Epics grid: New columns and filters

We've enhanced the modernized epics grid to provide more data at a glance and better filtering options.

• New columns: You can now add Risks, Objectives*, and Strategic Value Score as columns to your grid view.
• New filters: We've added support for filtering by Risk, Objective*, Milestone, and MVP status.
• Improved navigation: When you select the link icon next to an epic ID in a details panel, the URL will now correctly link back to the new grid experience if the panel was opened from there.

*Note: Column and filter support for objectives will come to on-premise environments in a later version.

Grids and Roadmaps: Enhanced custom hierarchy filtering

We've improved how you filter by custom hierarchies on both grid pages and roadmaps, making it easier to find work items associated with specific organizational levels.

Previously, selecting a room in a custom hierarchy filter would respect the hierarchy strictly, and not show items unless they were directly associated with that room.

Now, when you select a high-level room in a filter, the results will now automatically include all work items belonging to that room or any of its descendant rooms.

Notes:

• Custom hierarchy filters are now available to all users, even if the custom hierarchies system role toggle is not enabled. This matches the same behavior implemented on roadmaps.
• Enhanced filtering is not currently supported when navigating directly from within a custom room.

New grids: Persistent URLs

Opening a work item in new grid pages now copies the item's ID in the URL in the address bar. Sharing the URL or opening it in a new tab will navigate you to the grid page and automatically open that work item's details panel.

Ideation: Category field required

As part of resolving JIRAALIGN-7341, we've updated the idea creation process to ensure every new idea is correctly categorized and visible within ideation views.

Previously due to a UI issue, it was sometimes possible to create an idea without selecting a category, which resulted in the idea being hidden from the UI. As part of fixing this behavior, Category is now correctly identified as a required field. You must select a category before you can save a new idea.

API: Health status endpoints for themes and capabilties

To match the behavior of epics in the API, we’ve released two new health status endpoints for themes and capabilities. These endpoints allow you to programmatically retrieve health data recorded in status reports or roadmaps.

Use the following endpoints to run GET commands against health status:

• rest/api/2/themes/{id}/statuses
• rest/api/2/capabilities/{id}/statuses

Audit log optimizations

We've optimized how changes are recorded in the audit log to reduce noise and improve performance. "Phantom" changes to product increments, where no actual data was modified, will no longer be logged. This addresses a concern where erroneous entries were cluttering the audit history.

Bug fixes

This list of resolved bugs will be updated weekly to reflect changes from maintenance and bug fix releases.

We’ve corrected the following bugs that were discovered while investigating related issues, building new enhancements, and performing maintenance:

11.25.0

• Identified and resolved a vulnerability related to the portfolio room.
• Identified and resolved a vulnerability related to the process steps.
• On the roadmaps page, scroll bars did not display when horizontal scrolling was possible.
• Starred page names were displaying incorrectly in the top navigation bar. 

Below is our upcoming release schedule. Sandbox and production environments will be unavailable during our maintenance window, which starts at 11:00PM EST on the day listed below and ends at 2:00AM EST on the following day.

Release tracks

Production environments are set to use the bundled release track, while sandbox environments use the continuous track. We recommend using this default setup for your environments, as it allows you to test new features released in a .0 feature release for two weeks in your sandbox environment. Those changes will then deploy to your production environment in a .1 maintenance release. 

Jira Align's Enterprise Insights (EI) version 11.25 was deployed to environments on the continuous release track on May 22, 2026. It will then be deployed to environments on the bundled release track on June 5, 2026. 

Release highlights

There are no functional changes or bug fixes included in version 11.25. The Enterprise Insights schema remains on version 11.22.

Below is our upcoming release schedule for Enterprise Insights (EI). Sandbox and production environments will be unavailable during our maintenance window, which starts at 11:00PM EST on the day listed below and ends at 2:00AM EST on the following day.

See the Release calendar article for the schedule of releases for the Jira Align platform. 

The installation and upgrade process for self-hosted Enterprise Insights is changing with version 11.23. Read on to understand what's new and what steps you need to take.

Enterprise Insights 11.23 contains a reliability and flexibility update for the self-hosted installer. It introduces answer file support for repeatable deployments, comprehensive pre-flight validation, and expanded SQL Server connectivity options.

Benefits of the change

Installing and upgrading Enterprise Insights in self-hosted environments has historically required careful manual input and could surface errors late in the process. This release addresses that by:

• Catching problems before they start: credentials, version compatibility, and database readiness are all validated before any changes are made
• Enabling repeatable, unattended deployments: a new answer file lets you configure once and reuse across environments and upgrades
• Supporting more deployment topologies: remote SQL Server, non-default ports, and self-signed certificates now work without manual script modifications
• Making upgrades seamless: existing ETL jobs are detected and handled automatically, eliminating common upgrade errors

All changes are fully backward compatible. Existing installations using default settings will continue to work without modification.

What's included

Answer file for unattended deployments

You can now pre-configure all installer inputs in a single answer file and run installations without interactive prompts. A documented template (Install.Answers.psd1) is included in the installer package, organized into clear sections (Data Warehouse, SSIS Catalog, SQL Admin, ETL Job, and Jira Align connection) with inline comments explaining each setting.

Key benefits:

• Eliminate manual entry: no more typing 15+ values at each install or upgrade
• Reduce errors: pre-validated configuration catches typos and missing values before deployment starts
• Enable automation: fully scriptable for CI/CD pipelines and scheduled upgrades
• Document your environment: the answer file serves as a living record of your deployment configuration
• Hybrid mode: leave any value blank to be prompted interactively; pre-fill the rest

To get started, copy the included template, fill in your environment values, and pass it to the installer. For fully unattended operation, add the -Force flag to skip confirmation prompts while retaining all safety checks. See the Self-Hosted Enterprise Insights Guide for detailed instructions.

Security: Answer files containing credentials should be stored securely and excluded from source control. See the template comments for guidance.

Pre-flight validation

The installer now performs a comprehensive set of checks before making any changes to your environment:

• Credential verification: all database connections are tested up front, so you will know immediately if a password or server name is wrong
• Version compatibility: Enterprise Insights and Jira Align versions are compared, with a warning on mismatch to prevent accidental misalignment
• Database readiness: active connections, open transactions, and database state are checked to prevent deployment failures
• Existing ETL job detection: if a job with the same name already exists, the installer shows its current status and safely handles the replacement

This means configuration problems surface immediately, not partway through a deployment.

Flexible SQL Server connectivity

The installer now supports a wider range of SQL Server deployment topologies:

• Remote SQL Server: Data Warehouse, SSIS catalog, and Jira Align databases can each be on separate servers
• Non-default ports: standard server,port format is now supported across all connections
• Self-signed certificates: a single configuration option enables certificate trust across all SQL connections, eliminating the need to manually edit the script

Additional improvements

• Smoother upgrades: upgrading with the same ETL job name now works seamlessly. The installer detects the existing job, displays its status, and handles the replacement automatically, including safely stopping a running job before deployment begins.
• Better error reporting: when an error occurs, the installer identifies which step failed, provides the specific error with resolution guidance, and reports which steps were not yet executed
• Schema deployment reliability: required deployment files are validated before starting, and failures are detected and reported immediately with log file references
• Updated branding: legacy product references updated to "Enterprise Insights" throughout the installer

Resolved issues

This release addresses several issues reported by customers and identified during testing:

• "MODIFY File Failed. Size is greater than MAXSIZE": the SSISDB file size configuration now checks current file sizes before applying limits, preventing errors when database files have grown beyond the original defaults
• "The specified job already exists" during upgrades: re-running the installer with the same ETL job name no longer fails. The existing job is detected and replaced safely.
• "The certificate chain was issued by an authority that is not trusted": self-signed certificate environments are now supported via a single configuration option, eliminating the need to manually edit the script
• Schema deployment failures not reported: the installer now validates deployment results and halts immediately with a clear error message and log file location if the schema update is unsuccessful
• Installer requires localhost SQL Server: the installer now supports remote SQL Server instances and non-default ports for all connections

Changes to installation and upgrade procedures

The installer package now includes the following files:

For new installations:

No special action required. Follow the Self-Hosted Enterprise Insights Guide included in the installer package. We recommend using the included answer file template for a streamlined experience.

For upgrades from a previous version:

1. Ensure both Install.ps1 and Install.Helpers.ps1 are present in your installer directory. Both files are now required.
2. Run the installer as before. All new settings default to previous behavior.
3. We recommend creating an answer file from the included template (Install.Answers.psd1) to simplify this and future upgrades.

System requirements are unchanged: PowerShell 5.1, Windows Server 2019 or later. Compatibility has been verified with SQL Server 2019.

If you have questions about this change or installing/upgrading Enterprise Insights on-premise, please contact Atlassian Support.

You can subscribe to three Help Center sections to receive notifications the instant release note articles are published:

• Release notes: These articles contain compiled information on a Jira Align version, initially published for the 10.X.0 feature release and updated each additional release through 10.X.3.
• Announcements: These articles contain information about upcoming changes, updates about ongoing issues, or specific guidance outside of our normal release schedule. 
• Enterprise Insights release notes: These articles contain release notes specific to Jira Align Enterprise Insights (EI).

What you need to do

To receive real-time release notes publication notifications, you'll need to create a Help Center account and follow the section or sections you want to receive notifications about. Please note, this will most likely be a different username and password than your Jira Align and Atlassian username and password. 

 To create an account (or reset your password if an account already exists), click the SIGN IN button on the Help Center (see the pink arrow).

Next, click the Sign up link, enter your name and email, and then click the Sign up button. You'll receive an email to finish setting up your account. If you receive a message that says a user has already signed up with the given email, click the Forgot my password link to reset your password.

Once logged in, from the Help Center home page, click the WHAT'S NEW section (bell icon).

Then click the header for the section you want to follow. Finally, click the FOLLOW button and then the New articles link.

That's it! As soon as we publish new release notes, you'll receive an email notification with a link!