The Jira Align support guide provides an overview of the various help resources available for Jira Align, as well as guidelines for creating and monitoring support tickets, feature requests, and test instance refresh requests. We recommend reading this guide to assist you in creating better cases and getting issues resolved as quickly as possible.

Check it out in the Atlassian Community here.

The Atlassian Jira Align team is pleased to announce Jira Align v.11.24. 

• Enhancements and features
• Bug fixes

Enhancements and features

These features for 11.24 were released to environments on the continuous release track on April 24, 2026, in version 11.24.0. The features will be released to environments on the bundled release track on May 8, 2026, in version 11.24.1.

Password security enhancements

To provide the highest level of security for your data, we’ve updated the way we encrypt and store passwords in Jira Align.

We’ve implemented a more robust encryption method for all users who log in manually, including external users of ideation. This change doesn't affect users who log in through Single Sign-On (SSO).

If you haven't logged in since version 11.18.X, your password was stored using our previous security method and you'll need to reset it before your next login.

To reset your password:

1. Go to the Jira Align login page.
2. Select Forgot password.
3. Follow the instructions sent to your email to create a new password.

Star your saved views

You can now star individual saved views on the new epics grid, beta features grid, and roadmaps, giving you quick access to your most-used configurations directly from the navigation bar.

Previously, starring one of these pages bookmarked the page in its default state. Now, each saved view can be starred independently so you can pin specific filter and column configurations, and navigate to them directly.

To star a saved view:

1. Open any supported grid page and select a saved view from the Views menu.
2. Select the star icon (☆) next to the view name.

Notes:

• Stars are per-user and do not affect other users.
• If a starred view is deleted, it is automatically removed from your starred pages list.
• Existing page-level stars are not affected.

Grid pages: date-based filtering

Date fields on the new epics grid and the beta features grid now support new operators for date-based filtering. Use these new filtering options to find work needed before, after, or during important periods for your organization.

• Supported fields: Create date, Start/Initiation, Target completion
• Operators: Before, After, Range, No value

Grid pages: support for lengthy column values

We have revised how columns that allow lengthy names, such as programs, program increments, and tags, behave. In the past, resizing these columns still imposed a 180-character cap on the displayed field names. With this update, you can now resize a column to accommodate the entire length of its value.

Epics grid: on-premise availability, progress display options, and custom room support

We’ve made the following enhancements to the new epics grid page:

• On-premise availability: The new grid is now the default experience for on-premise environment in version 11.24.X. Note that some current and upcoming enhancements to the page are still controlled by separate feature enablement gates.
• Count or story point progress: The Progress column now respects portfolio-specific configurations. You can display progress by count or story points based on the portfolio setting, Progress bar status.
• New columns: We've added column support for MVP and Milestones.
• New filter: Use the Blocked filter to identify stalled or impacted work.
• Custom rooms support: The epics page is now available in custom rooms. Currently this is only for cloud environments. 

Features grid beta: new columns and advanced filters

We’ve enhanced the beta features grid page with additional columns and more powerful filtering options to improve how you manage your features.

• New columns: You can now add columns for External ID, Health (status), Portfolio ask, and Competition (business driver).
• New filter: Use the Portfolio ask filter to identify features with a specific ask date.
• New filter operators: Use the following operators when filtering to identify specific features you care about
  • Not in operator for
    • Target start sprint
    • Target completion sprint
  • No value operator for
    • Release vehicle
    • Target start sprint
    • Target completion sprint
    • Parent

Bug fixes

This list of resolved bugs will be updated weekly to reflect changes from maintenance and bug fix releases.

We’ve corrected the following bugs that were discovered while investigating related issues, building new enhancements, and performing maintenance:

11.24.0

• In the API, epics could be created with improper associations to program hierarchies that support capabilities.
• When importing work items, the help text on screen displayed quotation marks incorrectly.
• On the release vehicles page, filtering by date created with the does not equal operator would display incorrect results. 

Below is our upcoming release schedule. Sandbox and production environments will be unavailable during our maintenance window, which starts at 11:00PM EST on the day listed below and ends at 2:00AM EST on the following day.

Release tracks

Production environments are set to use the bundled release track, while sandbox environments use the continuous track. We recommend using this default setup for your environments, as it allows you to test new features released in a .0 feature release for two weeks in your sandbox environment. Those changes will then deploy to your production environment in a .1 maintenance release. 

Jira Align's Enterprise Insights (EI) version 11.23 will be deployed to environments on the continuous release track on March 27, 2026. It will then be deployed to environments on the bundled release track on April 10, 2026. The following changes are included in version 11.23:

Release highlights

Enhancements and features:

• Self-hosted installer improvements for Enterprise Insights: Introduces an answer file for unattended installs and upgrades, comprehensive pre-flight validation, and expanded SQL Server connectivity options to make on-premise deployments more reliable and repeatable. For full details, see the announcement: Changes to Enterprise Insights self-hosted installation and upgrade procedures in 11.23.X.

Below is our upcoming release schedule for Enterprise Insights (EI). Sandbox and production environments will be unavailable during our maintenance window, which starts at 11:00PM EST on the day listed below and ends at 2:00AM EST on the following day.

See the Release calendar article for the schedule of releases for the Jira Align platform. 

The installation and upgrade process for self-hosted Enterprise Insights is changing with version 11.23. Read on to understand what's new and what steps you need to take.

Enterprise Insights 11.23 contains a reliability and flexibility update for the self-hosted installer. It introduces answer file support for repeatable deployments, comprehensive pre-flight validation, and expanded SQL Server connectivity options.

Benefits of the change

Installing and upgrading Enterprise Insights in self-hosted environments has historically required careful manual input and could surface errors late in the process. This release addresses that by:

• Catching problems before they start: credentials, version compatibility, and database readiness are all validated before any changes are made
• Enabling repeatable, unattended deployments: a new answer file lets you configure once and reuse across environments and upgrades
• Supporting more deployment topologies: remote SQL Server, non-default ports, and self-signed certificates now work without manual script modifications
• Making upgrades seamless: existing ETL jobs are detected and handled automatically, eliminating common upgrade errors

All changes are fully backward compatible. Existing installations using default settings will continue to work without modification.

What's included

Answer file for unattended deployments

You can now pre-configure all installer inputs in a single answer file and run installations without interactive prompts. A documented template (Install.Answers.psd1) is included in the installer package, organized into clear sections (Data Warehouse, SSIS Catalog, SQL Admin, ETL Job, and Jira Align connection) with inline comments explaining each setting.

Key benefits:

• Eliminate manual entry: no more typing 15+ values at each install or upgrade
• Reduce errors: pre-validated configuration catches typos and missing values before deployment starts
• Enable automation: fully scriptable for CI/CD pipelines and scheduled upgrades
• Document your environment: the answer file serves as a living record of your deployment configuration
• Hybrid mode: leave any value blank to be prompted interactively; pre-fill the rest

To get started, copy the included template, fill in your environment values, and pass it to the installer. For fully unattended operation, add the -Force flag to skip confirmation prompts while retaining all safety checks. See the Self-Hosted Enterprise Insights Guide for detailed instructions.

Security: Answer files containing credentials should be stored securely and excluded from source control. See the template comments for guidance.

Pre-flight validation

The installer now performs a comprehensive set of checks before making any changes to your environment:

• Credential verification: all database connections are tested up front, so you will know immediately if a password or server name is wrong
• Version compatibility: Enterprise Insights and Jira Align versions are compared, with a warning on mismatch to prevent accidental misalignment
• Database readiness: active connections, open transactions, and database state are checked to prevent deployment failures
• Existing ETL job detection: if a job with the same name already exists, the installer shows its current status and safely handles the replacement

This means configuration problems surface immediately, not partway through a deployment.

Flexible SQL Server connectivity

The installer now supports a wider range of SQL Server deployment topologies:

• Remote SQL Server: Data Warehouse, SSIS catalog, and Jira Align databases can each be on separate servers
• Non-default ports: standard server,port format is now supported across all connections
• Self-signed certificates: a single configuration option enables certificate trust across all SQL connections, eliminating the need to manually edit the script

Additional improvements

• Smoother upgrades: upgrading with the same ETL job name now works seamlessly. The installer detects the existing job, displays its status, and handles the replacement automatically, including safely stopping a running job before deployment begins.
• Better error reporting: when an error occurs, the installer identifies which step failed, provides the specific error with resolution guidance, and reports which steps were not yet executed
• Schema deployment reliability: required deployment files are validated before starting, and failures are detected and reported immediately with log file references
• Updated branding: legacy product references updated to "Enterprise Insights" throughout the installer

Resolved issues

This release addresses several issues reported by customers and identified during testing:

• "MODIFY File Failed. Size is greater than MAXSIZE": the SSISDB file size configuration now checks current file sizes before applying limits, preventing errors when database files have grown beyond the original defaults
• "The specified job already exists" during upgrades: re-running the installer with the same ETL job name no longer fails. The existing job is detected and replaced safely.
• "The certificate chain was issued by an authority that is not trusted": self-signed certificate environments are now supported via a single configuration option, eliminating the need to manually edit the script
• Schema deployment failures not reported: the installer now validates deployment results and halts immediately with a clear error message and log file location if the schema update is unsuccessful
• Installer requires localhost SQL Server: the installer now supports remote SQL Server instances and non-default ports for all connections

Changes to installation and upgrade procedures

The installer package now includes the following files:

For new installations:

No special action required. Follow the Self-Hosted Enterprise Insights Guide included in the installer package. We recommend using the included answer file template for a streamlined experience.

For upgrades from a previous version:

1. Ensure both Install.ps1 and Install.Helpers.ps1 are present in your installer directory. Both files are now required.
2. Run the installer as before. All new settings default to previous behavior.
3. We recommend creating an answer file from the included template (Install.Answers.psd1) to simplify this and future upgrades.

System requirements are unchanged: PowerShell 5.1, Windows Server 2019 or later. Compatibility has been verified with SQL Server 2019.

If you have questions about this change or installing/upgrading Enterprise Insights on-premise, please contact Atlassian Support.

You can subscribe to three Help Center sections to receive notifications the instant release note articles are published:

• Release notes: These articles contain compiled information on a Jira Align version, initially published for the 10.X.0 feature release and updated each additional release through 10.X.3.
• Announcements: These articles contain information about upcoming changes, updates about ongoing issues, or specific guidance outside of our normal release schedule. 
• Enterprise Insights release notes: These articles contain release notes specific to Jira Align Enterprise Insights (EI).

What you need to do

To receive real-time release notes publication notifications, you'll need to create a Help Center account and follow the section or sections you want to receive notifications about. Please note, this will most likely be a different username and password than your Jira Align and Atlassian username and password. 

 To create an account (or reset your password if an account already exists), click the SIGN IN button on the Help Center (see the pink arrow).

Next, click the Sign up link, enter your name and email, and then click the Sign up button. You'll receive an email to finish setting up your account. If you receive a message that says a user has already signed up with the given email, click the Forgot my password link to reset your password.

Once logged in, from the Help Center home page, click the WHAT'S NEW section (bell icon).

Then click the header for the section you want to follow. Finally, click the FOLLOW button and then the New articles link.

That's it! As soon as we publish new release notes, you'll receive an email notification with a link!