Data retention
The data storage policy customer data within Jira Align SaaS has the following categories:
Jira Align leverages Amazon Web Services (AWS) Relational Database Service (RDS) for managing our SQL server instances in the cloud. This solution stores all of the data in Elastic Block Storage (EBS). These data are encrypted via AWS Key Management System (KMS) on a per RDS solution.
The standard multi-tenant solution shares an RDS instance for management and service aggregation. For our dedicated Virtual Private Cloud solutions, please refer to the contracted requirements because it is possible to change any of the values below.
Jira Align supports continuous backups and point‑in‑time recovery, allowing data restoration to any second within the past 35 days.
Customer data are purged upon request. The backups will phase out 35 days after the db instance is deleted.
More information on privacy, security, certifications, and GDPR compliance can be found in the Atlassian Trust Center, Cloud Terms of Service, and Privacy Policy.
All security data are replicated into multiple offsite storages to support non-repudiation and analysis. These data are stored for 13 months.
Site usage statistics, connector uptime/errors, and other similar logs to support our operational practices are stored for 13 months.
Disaster recovery
Cold recovery is possible from within the same data center, or from a different data center from the same provider. All recovery options for hosted customers have the ability to keep the recovery options on shore at all times. RTO (Recovery Time Objective) is 6 hours and RPO (Recovery Point Objective) is 1 hour.
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