10X: Create Hot Fixes and Service Packs

Hot fixes are quick engineering updates contained in a single, cumulative package that address issues in a software product related to specific customer situations. In Jira Align, hot fixes are linked to PIs, and are tracked via epic relationship traces.

A service pack is a patch or update to software, consisting of enhancements and bug fixes, that is sent out periodically to customers from the software provider. In Jira Align, service packs are tied to hot fixes.

Hot Fixes

Follow these steps to create a hot fix:

  1. From the main Navigation menu, select Team > Quality > Fixes; the Hot Fixes page displays.
  2. Click the Add Fix button on the top-right of the page; the New Hot Fix panel displays.
  3. In the Title field, add a name/title for the hot fix.
  4. Add a description of the hot fix in the Description field.
  5. Select the severity of the hot fix from the Severity drop-down menu.
  6. Set the status of the hot fix from the Status drop-down menu.
  7. Select the type of issue the hot fix resolves in from the Issue Type drop down menu.
  8. The Product field will auto-populate upon creation.
  9. in the Program Increment, tie the hot fix to a target PI.
  10. Enter the name of the user that initially reported the need for the hot fix in the Reported By field.
  11. If a Support ticket is associated with the hot fix, enter it in the Ticket ID field.
  12. From the Dev Owner drop-down menu, select the owner of the hot fix for the Development team.
  13. From the QA Owner drop-down menu, select the owner of the hot fix for the QA team.
  14. From the Code Review by drop-down menu, select the user responsible for the hot fix code review.
  15. If the hot fix will be merged with another code branch, enter this information in the Merge With field.
  16. Select a Service Pack that is tied to the hot fix; to create a new service pack, see instructions in the next section.
  17. Enter the date of the hot fix sign off in using the Sign-Off Date calendar.
  18. Select the PI due date for the hot fix using the Program Increment Date calendar.
  19. Enter a description of the fix in the Fix Description field.
  20. List any files updated in the hotfix using the Files Updated field.
  21. List any new files added to the hot fix in the New Files Added field.
  22. Document any database changes in the DB Changes field.
  23. List all files to be shipped with the hot fix in the Files to be Shipped field.
  24. Document the binary version in the Binary Version field.
  25. Use the Deployment Path field to enter the path to where all the source files and code libraries are for this particular hot fix. 
  26. Enter any additional tracking IDs for the hot fix in the Tracking IDs field.

Hot Fixes are tracked via epic relationship traces:

  1. Select Portfolio > Manage > Epics; the Epics page displays.
  2. Click the Trace (Pencil) icon in the Epics grid for the epic you want to run a relationship trace on; the Relationship Trace For Epic page displays. Hot fixes linked to this trace display in a Hot Fix card on the lower half of the page.

Service Packs

Follow these steps to create a service pack:

  1. From the main Navigation menu, select Team > Quality > Fixes; the Hot Fixes page displays.
  2. Click the Service Packs button on the top-right of the page; the Service Packs page displays. Click the Add Services button on the top-right of the page to open the New Service Pack panel. 

    Or

    Click the Add Fix button on the top-right of the page; the New Hot Fix panel displays. Scroll down the Service Pack field (under Full Details), and click the green + icon to the right of the field to launch the New Service Pack panel. Enter a name for the service pack in the Service Pack field.

  3. Enter a description for the service pack in the Description field.
  4. Select a PI for the service pack from the Program Increment drop-down menu.
  5. Select the date of general availability for the service pack from the GA Date calendar.
  6. Click Save; an additional field displays where you can drag-and-drop or upload any supporting files.
  7. Click Save and Close
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